Terms, Conditions & FAQ

Rental FAQ

Rentals are booked from your pickup day to your return day. If you plan on shooting on your pickup day then either book the prior day to assure your gear availability first AM, or be flexible with your start time as your gear may not be available till afternoon.

Pickups are after 1pm unless prior arrangements are made with our sales team

Returns are from 9am to 12pm with no exceptions. Returns after 12pm and before 3pm will incur a half day late fee. Returns after 3pm will be charged a full additional rental day.

Loss or Damage claims must be filed within 48hrs of the return of the rental or the full replacement amount of the damaged item will be charged on your credit card. Our team will message you within 36hrs to remind you of the need for the claim to be filed.

All rentals must be returned in good working condition matching how it was delivered, dirty or poorly packed items may incur cleaning and damage fees.

Common Sense Rentals

COMMON SENSE is key to a smooth rental. Although we offer a personal experience we are still a rental house, and a company. Please respect
common industry practice, good communication, and respectful use (treat it as your own). This is regardless of who is using the gear, you yourself or
your crew. YOU are still responsible. Please check all items before return, do not forget items, loose items, or return the equipment damaged or dirty.
We strive to provide high quality, meticulously maintained equipment for your shoots.

Direct vs Sharegrid

Insurance is the general determining factor on if you should book direct or via sharegrid. If you have applied for an account with our team and have given 48hrs for us to process the paperwork, as well as submitted a COI per our guidlines then a direct rental is possible.

If you do not have insurance and the total value of the gear in your rental is under $30,000 then sharegrid is your best option

If you are within 24hrs of your rental day and you have not applied for an account with our team then Sharegrid is your best option.

If your total value of the gear on your rental exceeds $30,000 then we assist you via our links on our Insurance and Documents page with pruchasing a Short Term or Annual Insurance policy which can be used for both us and sharegrid

Payment Methods

- Credit / Debit Cards
- PAYPAL -Venmo -Zelle -ACH -Wire Transfer

- Company Check

Privacy Policy for 10DLC Messaging

Effective Date: 1/1/2025
Last Updated: 2/5/2025

DeHaven Camera Corp (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you engage with us through 10DLC messaging and other communication channels.

By opting in to receive text messages from DeHaven Camera Corp, you agree to the practices described in this policy.

1. Information We Collect

When you interact with us through 10DLC messaging (toll-free or 10-digit long code SMS/MMS), we may collect the following information:

Personal Identifiers: Name, phone number, and email (if provided).
Message Content: The content of SMS/MMS messages sent and received.
Device Information: Mobile carrier and device type.
Opt-in & Opt-out Data: Information regarding your consent preferences for receiving messages.
Usage Data: Message engagement (e.g., message open rates, response rates).

We do not collect sensitive personal data such as social security numbers, financial information, or health data.

2. How We Use Your Information

We use your data to:

Send transactional SMS/MMS messages
Respond to your inquiries and customer service requests.
Ensure compliance with CTIA and FCC regulations regarding 10DLC messaging.
Improve our messaging services, including delivery optimization.
Prevent fraud and unauthorized access.

We do not sell your data to third parties.

Access to user data is restricted to authorized personnel only and that regular audits are conducted to ensure compliance with data protection standards.

3. How We Share Your Information

We may share your information with:

Service Providers: SMS gateway providers and third-party platforms that facilitate message delivery.
Legal & Compliance Authorities: If required by law, regulatory compliance (CTIA, FCC, or law enforcement requests).

Your information is never sold or shared for third-party marketing purposes.

4. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA), you have the right to:

✅ Know & Access: Request what personal data we have collected about you.
✅ Correct & Delete: Request correction or deletion of your personal data.
✅ Opt-Out: Stop receiving SMS messages anytime by replying STOP.
✅ Non-Discrimination: We will not deny services or charge different prices based on your privacy choices.

To exercise your rights, contact us at:
📧 Email: rentals@dehavencamera.com
📞 Phone:424-259-1003

5. Opt-In & Opt-Out Procedures

Opting In: By providing your phone number via SMS you consent to receive SMS/MMS from DeHaven Camera Corp.
Opting Out: You can opt out anytime by replying STOP to any message. After opting out, you will no longer receive SMS/MMS from us unless you re-subscribe.
Help & Support: Reply HELP for assistance.

Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

6. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or SMS networks is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.

8. Contact Us

For questions about this policy or our 10DLC messaging practices, contact:

📍 DeHaven Camera Corp
🌐 Website: www.dehavencamera.com

📧 Email: rentals@dehavencamera.com

📞 Phone:424-259-1003

This Privacy Policy ensures CTIA compliance and meets California state privacy laws while maintaining transparency with your users. Let me know if you need any modifications! 🚀